Looking for a new opportunity? DATCS is growing! With our corporate office in Longview, TX, and additional clinics in Tyler, TX; Wichita Falls, TX; and Shreveport, LA, we offer rewarding career paths in both administrative roles and drug testing services. We provide comprehensive training to help you become a certified DOT drug and breath alcohol testing professional. If you’re detail-oriented, motivated, and ready to take initiative, we want to hear from you!

Benefits:

7 Paid Holidays
IRA (Matching)
Dental insurance
Health insurance
Paid time off
Vision insurance

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will actively engage with potential customers, utilizing your strong verbal and written communication skills to respond to sales leads and customer inquiries effectively. Your social perceptiveness will be crucial as you tailor your conversations to meet client needs, ensuring a personalized experience.

Additionally, you will be expected to learn DOT Compliance rules and regulations, allowing you to provide informed assistance to our clients. Your excellent attention to detail and active listening abilities will enable you to position our services as the ideal solution in the healthcare industry. You will also have the opportunity to represent our company at trade shows and Chamber of Commerce events, enhancing your persuasion and negotiation skills while expanding your professional network. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Sell company services to new and existing customers.
Project a warm, inviting, and trustworthy image over the phone.
Prepare, track, and manage service agreements.
Respond promptly to sales leads and customer inquiries.
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Attend trainings to maintain up-to-date skills and knowledge
The company reserves the right to add or modify duties at any time.

Qualifications

High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $17.00 - $17.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

DATCS is a nationwide provider of workplace drug testing services with over 35 years of experience. We specialize in DOT compliance, drug and alcohol testing, and background screening. As a certified Woman-Owned Business and Texas HUB, we offer 24/7 support for post-accident and reasonable suspicion testing. Our mission is to deliver accurate, compliant, and legally defensible services our clients can trust.

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Benefits

DATCS offers a comprehensive benefits package, including group health, dental, vision, and life insurance at competitive rates. Employees also receive paid vacation and sick leave, along with seven paid holidays each year. Additionally, we offer an IRA with a 3% employer match on employee contributions.